Contact Information And Support Options

Citizens Bank Customer Service

Contact Information and Support Options

Citizens Bank provides multiple channels for customers to access support and manage their banking needs.

Branch and Appointment Services

Customers can visit a nearby branch to receive face-to-face advice and conduct transactions. Appointments can be scheduled in advance for personalized assistance.

Online Banking Convenience

Citizens Bank's WEB Online Banking platform allows customers to access and manage their accounts, including checking, savings, and loans, from a single convenient location.

Customer Service Contact

For additional support, customers can reach the Online Banking Customer Service team at 1-800-656-6561. Business customers can call 1-877-229-6428.

Hours of Operation

Citizens Bank's Online Banking Customer Service is available during the following hours:

• Monday-Friday: 8:00 AM - 10:00 PM EST
• Saturday: 9:00 AM - 5:00 PM EST
• Sunday: Closed